Delivery & Returns
DELIVERY & SHIPPING
Most of my jewellery is hand made to order, from scratch, so please allow up to 7 working days for delivery.
Items that are already made and in stock will be shipped within 5 working days.
Please allow up to 2 weeks for personalised and bespoke items.
Gold vermeil items will be made specially for you (if not in stock) and will be sent within 2 weeks. We will notify you how long the delivery will be.
Solid Gold and stone set items will be sent out within 2-3 weeks.
You will receive an email notification from us as soon as your order has been dispatched.
If you have an urgent order please email us before ordering and we will try to get it to you sooner!
COLLECTION FROM WORKSHOP
FREE
You can always collect from our workshop in Brixton in South London. Just select this from the shipping methods on your order page.
UK Delivery Charges
- All orders under £100 will be sent by Royal Mail Tracked at a charge of £4.50
- Orders over £100 will be shipped by Royal Mail Special Delivery at a charge of £6.50
- Goods over £200 will be sent by Royal Mail Special Delivery at a charge of FREE in the UK only
Please note that someone will need to be present to sign for your parcel.
In the event that no-one is available to receive the item, a card will be left providing you with the information to collect your parcel from your local Royal Mail collection depot.
Alternative address - If you want to give us an alternative address such as a work address, just place your order, then email us with the address.
International Delivery Charges and Times
Items to be sent overseas will be dispatched within 5-7 working days by International Track and Signed at a charge of £15.00.
Please note someone will need to be present to sign for your parcel.
If you are buying in another currency this will be converted when the transaction has been made at paypal.
Please be aware you may also be liable for any charges made by customs and duties.
PACKAGING
Your jewellery will be gift wrapped in acid-free tissue paper and sent in a Karen Morrison box then packaged in a cardboard box with no bubble wrap used or synthetic packing materials.
RETURNS
We hope that you will be happy with your purchase, but if for some reason you're not fully satisfied, you are welcome to return it unworn and in it's original packaging within 14 days for a full refund excluding postage. Please contact us within 7 days of purchase.
If you do need to return an item we would advise you to return it by Royal Mail special delivery to cover insurance.
NON-RETURNABLE ITEMS
For hygiene reason earrings are non-returnable due to Health and Hygiene Regulations.Special orders, commissioned bespoke pieces are non-refundable unless the item is faulty. If the fault can be repaired good as new, or the item is replaced a refund will not be authorised.
We unable to accept refunds or exchanges for any items that have been engraved or specially made or altered to your specifications.
Shipping fees are non-refundable.
Purchases made from stockist's must be returned directly to the place of purchase.
REPAIRS TO KMJ
Repairs will be carried out free of charge to items which have a manufacturing fault within 6 months of purchase.
All items returned as faulty, within this time, will be inspected and any damage deemed to be subject to wear and tear will not be accepted as faulty but will be repaired at cost plus postage.
Items returned for repair should be sent using Royal Mail Special Delivery or Recorded Delivery, the cost of which will be covered by the customer.
REPAIRS & RE-STRINGING SERVICE
If you need a piece of your own jewellery repaired please email me with your request and photos if possible and we will see if we can help you. We also offer a bead and pearl re-stringing service. Please allow up to 3 weeks for this service.
COMMISSIONS and RE-INVENT YOUR OLD JEWELLERY
If you would like a piece of jewellery made specifically for you please email us with your requirements. Also if you see a piece that you like but not the colours or size you want, please let us know and I'm sure we'll be able to make them for you. These are bespoke pieces and are non-refundable unless faulty.
We can also re-work your old jewellery pieces you no longer wear into something new.
PRICES AND CURRENCY
HOW TO PAY
Payment is made through all major credit/debit cards and Paypal.
You do not need to have a Paypal account to pay for goods.
Paypal is a worldwide recognised payment service which allows payment to be transferred while keeping card details separate.
We will never receive customer's card details.
All prices are inclusive of VAT.
All transactions are shown in GB £ Sterling.
If you are buying in another currency this will be converted when the transaction has been made at paypal.
All prices are subject to change without further notice.