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TERMS AND DELIVERY
- HOW TO PAY
Payment is made through Paypal by credit/debit card.
You do not need to have a Paypal account to pay for goods.
To purchase an item click on the "add to shopping
bag" button where you will be taken to a Paypal secure
page.
Paypal is a worldwide recognised payment service which
allows payment to be transferred while keeping card details
separate.
We will never receive customer's card details.
- DELIVERY and SHIPPING
We aim to dispatch all orders within 3-4 working
days subject to availability.
Most items are in stock, but for items not in stock and
some gold vermeil items, these will be made specially
for you and will be sent within 1-2 weeks. We will notifiy
you how long the delivery will be.
You will receive an email notification from us as soon
as your order has been dispatched.
If you have an urgent order please email
us before ordering and we will try to get
it to you sooner!
UK Delivery Charges and Times
Goods will be dispatched by Royal Mail Next Day Special
Delivery at a charge of £6.00, this includes
insurance.
All orders under £50 will be sent by Royal
Mail Recorded Signed For, at a charge of £3.00.
We offer free delivery on all orders over £250.
Please note that someone will need to be present to sign
for your parcel.
In the event that no-one is available to receive a Special
Delivery item, a card will be left providing you with
the information to collect your parcel from your local
collection depot.
Alternative address - If you want to give us an alternative
address such as a work address, just place your order,
then email us with the address.
International Delivery Charges and Times
Items to be sent overseas will be dispatched by International
Signed For at a charge of £6.00.
Please note someone will need to be present to sign for
your parcel.
If you are buying in another currency this will be converted
when the transaction has been made at paypal.
Western Europe - 3-4 days after payment has cleared.
Eastern Europe - 4-5 days after payment has cleared.
Outside Europe - 5-7 days after payment has cleared.
PACKAGING
Your jewellery will be gift wrapped in acid-free tissue
paper and sent in a Karen Morrison box
free of charge.
- RETURNS
We hope that you will be happy with your purchase,
but if for some reason you're not fully satisfied, you
are welcome to return it unworn and in it's original packaging
within 14 days for a full refund excluding postage.
If you do need to return an item we would advise you to
return it by Royal Mail special delivery to cover insurance.
For hygiene reason earrings are non-refundable unless
they are faulty.
Should you receive a faulty or damaged item, please notify
us within seven days.
Purchases made from stockist's must be returned directly
to the place of purchase.
Specially commissioned pieces are non-refundable unless
the item is faulty.
There are no returns on sale items.
- REPAIRS
Repairs will be carried out free of charge to items which
have a manufacturing fault within 6 months of purchase.
All items returned as faulty will be inspected and any
damage deemed to be subject to wear and tear will not
be accepted as faulty but will be repaired at cost plus
postage.
Items returned for repair should be sent using Royal Mail
Special Delivery or Recorded Delivery, the cost of which
will be covered by the customer.
- COMMISSIONS
If you would like a piece of jewellery made specifically
for you please email
us with your requirements.
Also if you see a piece that you like but not the colours
you want, please let us know and I'm sure we'll be able
to make them for you.
- PRICES AND CURRENCY
All prices are inclusive of VAT.
All transactions are shown in GB £ Sterling.
If you are buying in another currency this will be converted
when the transaction has been made at paypal.
All prices are subject to change without further notice.
- GIFT VOUCHERS
Now there's no need to worry about choosing the right
gift. Karen Morrison gift vouchers can be emailed directly
to your gift recipient or can be printed off and given
with your own gift card.
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